Bearings
Support
Bearings narrates the places you pass as you walk or drive. If something isn't working, or you just want to tell us what you heard, we read every message.
Get in touch
Email trevor@mcglaflinlabs.com. We aim to reply within two business days. Telling us the rough time and place of the walk helps a lot — it's usually enough to find exactly what you heard.
You can also report a specific story from inside the app: press and hold it in the feed. That sends us the story along with the context that produced it, which is far more useful than a description of it.
I can't hear anything
- Turn the volume up. Everything Bearings produces is audio.
- The silent switch doesn't matter — narration plays with the ringer off.
- Narration starts once you're actually moving through somewhere with something to say about it. In a quiet area it can be a few minutes between stories.
- Check that Narrate is on in the control panel at the bottom of the Explore tab.
It stops when my screen locks
Bearings needs the Always location permission to keep narrating with the phone locked or in a pocket, which is the whole point of it. If location is set to "While Using the App", narration goes quiet the moment the screen turns off. Change it in your phone's Settings under Bearings › Location.
How do I cancel a subscription?
Subscriptions are billed by Apple, and Apple requires them to be cancelled in your Apple Account settings rather than inside the app. Open Settings on your phone, tap your name at the top, then Subscriptions, then Bearings. There's a shortcut to the same place on the plan screen in the app: Profile › Manage Plan.
Cancelling stops the next renewal. You keep access until the end of the period you've already paid for.
I paid but don't have access
Open Profile › Manage Plan and tap Restore Purchases. Your plan follows the Bearings account you sign in with, not the device, so signing in on a new phone brings it with you.
If it still doesn't appear, email us with the date of the purchase and we'll sort it out.
Something it told me was wrong
Stories are generated by AI from public sources, and they can be wrong. Please report them — press and hold the story in the feed. Reported stories stop being played back to you, and they're the main way we find and fix bad content.
Don't rely on narration for directions, safety, or decisions about whether a place is open or accessible. Bearings is not a navigation app.
Delete my account, or get a copy of my data
You can delete your account and everything associated with it from inside the app: Profile › Delete Account. It's immediate and needs no email to us.
For a machine-readable copy of your data, email trevor@mcglaflinlabs.com from the address on your account. See the Privacy Policy for what's included and the timescale.
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McGlaflin Labs, LLC